Money Back

Our 14-day Money Back Guarantee

A lot of love and care has gone into developing MyMawduh products and we are so confident that you'll love them we are offering a 14-day Money Back Guarantee with no questions asked.

If for any reason you are not happy with your purchase, please send us an email at contact@mymawduh.com and include your order number in the email.

Please allow 2-3 working days for us to review your claim. If your claim is approved, we will provide you with a RA number along with our return shipping address.

The customer will be responsible for the return shipping fee and also a 25% admin fee which will be deducted from the refund total.

Terms & Conditions

  • Your claim must be lodged within 14 days from your purchase date.
  • Our Money Back Guarantee doesn't apply to any products bought during a sale period or where a discount/promotional code has been used.
  • The customer is only able to make a claim once and it must be their first order on contact@mymawduh.com.

If you have previously bought from us, unfortunately you aren't eligible to lodge a money back claim.

FAQ

MyMawduh Jewellery Care? 

Our jewellery is crafted with various embellishments including semi-precious
stones, pearls, beads, crystals & metals. You may notice variations in color, size and pattern as this is due to their natural elements. Please handle your jewellery with care. MyMawduh cannot take responsibility for any breakages that occur through mishandling.
Please avoid contact with ersonal items such as sanitizers, lotions, perfumes and oils as some metals and stones can react to these items, which may result in discolorations
or tarnishing. Please avoid showering, swimming, exercising or sleeping with this product.
Clean regularly with a clean cloth and store away in a dark and dry place.

I don't live in the United States. Can I still buy from you?

Brilliant Earth is proud to offer our entire collection of jewelry and loose diamonds to customers in many countries worldwide, and international orders can easily be
placed through our website.

How should I clean my Jewelry?  

For a light cleaning, we recommend using a mild dish soap and warm water, or a branded jewelry wipe. For a deeper clean, we recommend using a Magnasonic jewelry cleaner, which is ideal for removing tiny particles that get trapped in hard to reach areas.

How do I figure out my ring size?

You can also refer to our ring size conversion chart on every ring product detail page. However, the most accurate way to determine your ring size is by visiting a local jeweler. Please keep in mind, your ring size can fluctuate about a half size, based on your temperature, hydration levels, hormones, etc. If the roposal is a surprise, we recommend taking a favorite ring (that is worn on the finger the ring is intended for) to a local jeweler to determine that size. 

We've written a blog on ring sizing, which you can check out here.
Below, you will also find a helpful Ring Sizing guide to assist with finding the best fit!

Deals and promotions

Please kindly subscribe to our monthly newsletter or follow us on Facebook for constant updates. The best offers and discounts are always available to clients from MyMawduh.

How does MyMAwduh find vendors who meet its standards?

Our carefully chosen suppliers are required to operators and adhere to widely accepted labour, trade, and environmental norms.

MyMawduh carefully chooses a small number of suppliers that can show compliance with our strict sourcing requirements. We thoroughly examine and authorize each Jeweler supplier to see if they have the tools necessary to trace and sort gems according to origins. 

Allergic to Nickel.

All of our jewelry is nickel free and is safe for most people with sensitive skin. 

Ordering a Gift

Simply include your request in the "Notes" section during checkout.

Are Your Prices in US Dollars?

All of our prices are in US dollars unless "CAD", "£", or "AUD" is clearly marked to the left of the price, i.e. CAD 1,050, £1,050, or AUD 1,050. As a courtesy to our Canadian, UK, and Australian customers, we display our prices in Canadian dollars (CAD) if you visit the site from Canada, British pounds (£) if you visit the site from the United Kingdom and Australian dollars (AUD) if you visit the site from Australia.

Where is your company located?

Our main office is in Calgary, Alberta, while design and manufacturing are headquartered in Hong Kong, and our warehouses are in Malaysia, Dubai, Guangzhou etc. Which can help us deliver faster.

How Do You Clean a Ring at Home?

The best way to clean your ring at home is with a light wash. You can also use a medium wash on a necessary basis. Light wash Ingredients: 1 tsp of dishwashing soap, 1 cup of warm water, bowl or shallow dish. Steps: Mix dish soap into a cup of warm water until fully dissolved. Dip your jewelry in the solution and use a soft cloth (or soft bristle toothbrush) to gently scrub clean. Rinse with clean water and let dry on a clean, soft cloth. Also be careful to not rinse your ring over an open drain in a sink, should it slip out of your hands and fall. Medium wash Ingredients: 3 drops of lemon essential oil, ½ cup of witch hazel or white vinegar, small bowl or shallow dish Steps: Mix the essential oil drops with witch hazel or vinegar in a small bowl. Add jewelry and soak for approximately 5 minutes. If needed, wipe with a soft cloth to loosen the dirt. Rinse with water and dry on a clean, soft cloth.

Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

How much goes back to the Women employed at MyMawduh?

MyMawduh is fully sustained from the sales of our jewelry - meaning all of the proceeds go back to the women we employ in the form of livable wages, education, and support resources to ensure these women successfully transition to sustainable and independent lives.